Get in touch
We are here
for you
A question, a request, a bespoke enquiry — whatever brings you here, we will answer personally.
Send us a message
How can we help?
Email us
hello@raganaapparel.com
Personal reply within 24 hours
Opening hours
Monday to Friday, 9am – 6pm
HKT — Hong Kong Time
Bespoke enquiry
Sur Mesure
Private consultations, on request
Our promise
We read every message personally. You will always receive a real reply from a real person who knows our product — never a bot, never a template.
Reply within 24 hours · Monday to Friday
Quick answers
How do I track my order?
You will receive a tracking link by email as soon as your order is dispatched. If you haven’t received it within 48 hours of your confirmation email, reach out to us.
Can I exchange for a different size?
Yes. Contact us first and we will guide you through the process. Exchanges are processed as a priority.
How do I request a bespoke piece?
Visit our Sur Mesure page and use the consultation request form. All bespoke projects begin with a private conversation.